In follow-up to today’s system maintenance we’d like to inform our customers and free account holders that everything went smoothly and the 2 hour downtime we had scheduled was not required. Whilst there was a short period where events were not captured (approx 20 minutes) there was no front-end downtime and all cameras and previously-processed events remained available.
This update brings to a conclusion our current efforts to improve processing times for events. We have more updates in the works and hope to bring further significant improvements to SecurityStation within the next few months.
We have scheduled a period of maintenance downtime from 1100GMT / 0600EST to 1300GMT/0800EST on Tuesday 20th December in order to upgrade some core servers. During this time the SecurityStation interface will not be available, nor will any data be captured. The majority of cameras will, however, buffer events and upload them once the service is online again.
We will, as ever, seek to minimise the amount of time the service is offline and ensure that when the service is back online your experience is better than ever.
Allowances on SecurityStation’s free account are changing. However, allowances on paid-for accounts will remain unchanged, as will the system that you use to upgrade and downgrade your account as you go along. So you only pay for what you need.
Today we have launched an update that makes your event footage viewable far more quickly. This means that your response to a potential security event is much improved.
To see this in action visit your Events page when you have an event ‘in process’ and you’ll see that the event is now available for previewing and playback far more quickly.